Confirm stock first
Shrimp and fish are live animals. Web stock can lag behind a tank that just sold out, so please message us to confirm availability BEFORE you pay.
Packed for a 36-hour flight,
not for a trip to the post office.
Leaving the farm is the longest journey a shrimp will ever make. This page covers how we prepare and pack a box, which routes it flies, and what you have to do in the first ten minutes after it arrives β so the last shrimp in the bag reaches your tank alive too.
Weekly flights to the USAUSA: about 36 hours, farm to your door
Start filming before you cut the tape
Every box ships under the live-arrival guarantee, but a claim is only accepted with one unbroken unboxing video that starts while the seal is still intact. Don't open the box and then remember the camera β that single mistake is why most claims cannot be verified. Export orders carry extra route-specific terms; we agree those with you when the order is booked, before the box ever leaves.
Read the live-arrival termsShipping within Vietnam
Three things to know before you transfer for a domestic order.
Foam box adds 30.000β«
Long-distance domestic orders travel in an insulated foam box to hold temperature. This is charged on top of the courier fee.
Prices exclude shipping
Every price on the site is for the livestock alone. The courier fee depends on your address and carrier, and we quote it when we confirm your order.
Before the box is packed
Three things done at the farm, finished before flight day. This is the part that decides how long the shrimp can hold out in the bag.
Fasted before flight day
The batch stops being fed before packing. An empty gut means less waste in the bag, ammonia climbing far more slowly, and water that is still clean at the end of the journey.
Set aside and left alone
The batch moves to its own tank days before the flight. We watch how each shrimp eats, swims and moults β anything that has just moulted or looks off stays home rather than boarding a plane.
Counted by hand, twice
Quantity and grade are counted by hand twice: once when they come out of the tank, once as they go into the bag. The packing list in the box matches exactly what you ordered.
Six packing steps
The standard process for an export box. Details shift with the season and the route β we tell you exactly what yours gets when the order is confirmed.
- 1Flight morning
One last inspection
Every shrimp is checked again for grade, size and condition right before it goes into the bag. This is the final look; after this the box stays closed until it reaches you.
- 2Several small bags
Split across bags, low density
The shrimp are split across several bags instead of crowded into one, and each bag holds moss or soft mesh so they have something to grip rather than being tumbled for the whole flight. Low density keeps the water clean longer, and a problem in one bag never takes the whole batch with it.
- 3Two layers
Double-bagged, pure oxygen
Each bag is sleeved inside a second one and tied off separately, then inflated with pure oxygen rather than air. The second layer is insurance: if the inner bag weeps, the outer one still holds the water.
- 4Season-dependent
Insulated foam box
The bags go into a thick foam box, packed tight so nothing shifts. Depending on the season and the destination we add a heat pack or a cool pack β always with a barrier, never touching the shrimp bags directly.
- 5Before it leaves
Sealed and labelled
The box is sealed, labelled as live aquatic animals and marked with the way it must sit. That seal is the reference point for your unboxing video β we can only verify footage that starts while the tape is still intact.
- 6Same day
At the airport the same day
The box goes to the airport on the day it is packed; it never sits in a warehouse overnight. You get a photo of the sealed box and the tracking number so you can follow the whole leg.
Routes and destinations
The USA runs weekly on a confirmed transit time. We still ship the other routes, but their flights are scheduled per batch β message us for the next one with space on it.
| Destination | Frequency | Transit |
|---|---|---|
| USA | Weekly | ~36 hours |
| Canada | ask us | ask us |
| Germany & Europe | ask us | ask us |
| South Korea | ask us | ask us |
| Japan | ask us | ask us |
| Singapore | ask us | ask us |
| Philippines | ask us | ask us |
| Taiwan | ask us | ask us |
| Cambodia | ask us | ask us |
| Australia | ask us | ask us |
Transit is measured from the box leaving the farm to it reaching you, and does not include time held at customs β that sits with the receiving country and is not something we can shorten. A cell reading "ask us" means the route has no fixed schedule yet, not that we don't fly it: message us and you get a specific date. If your country isn't in the table, ask anyway β we can often open a route when there is enough volume.
From booking to wheels-up
An export order runs on flight schedules, not on the minute you press order. This is the full sequence, with nothing left out.
- 1
Send us your list
You send the lines, grades and quantities you want. We check what is actually in the tanks and come back with the next flight that has room for your batch.
- 2
Confirm and hold the slot
Price, shipping cost and flight date are agreed. Your batch moves into its own tank immediately after this and starts the pre-flight routine.
- 3
See the batch before it's bagged
Before flight day we send photos or video of the exact batch being packed for you. Anything you're not happy with gets swapped then β fixing it before bagging is always easier than after the box has flown.
- 4
Packed and flown
Packed on flight morning, at the airport the same day. You get a photo of the sealed box and the tracking number the moment it is handed over.
- 5
Followed all the way in
We track the shipment alongside you until it is delivered, and stay reachable through the window it is due to arrive so anything that goes wrong is handled straight away.
When the box reaches you
Four things, in this order. The first one happens before you touch the tape.
- Start recording BEFORE you cut the seal, and keep it running in one unbroken clip.
- Open the box in a dark or dimly lit room; don't shine a light straight into the bags.
- Film each bag clearly and count the survivors inside that same clip.
- If anything didn't make it, message us right away with the video and your order number β don't release them first and report afterwards.
Paperwork and import rules
This side belongs to the receiving country, not to the farm. Check it before you order so the box is never held at the border β live animals sitting in a queue are live animals being lost.
Import permit
Some countries require a live aquatic animal import permit in the receiver's own name. That is yours to apply for, and it has to be in your hands before flight day.
Documents that travel with the box
We prepare the invoice, the packing list and whatever documents were agreed in the order. If your route needs anything specific, tell us while the order is being confirmed so there is time to arrange it.
Duties and fees on arrival
Import duty, customs clearance and final-mile delivery are paid by the receiver, unless we agree otherwise in writing on the order itself.
An address and a phone someone answers
Live shipments cannot wait. The address has to be able to take delivery the same day and the phone has to be answered β a box parked at a depot because nobody could be reached is a risk the guarantee does not cover.
Want to book a shipment?
Send us the list you're after. We'll come back with the next flight and the full landed cost before you have to commit to anything.